--- title: "How to take deposits and partial payments on preorders" description: "Let shoppers pay a percentage or fixed deposit when they preorder and pay the rest later, charged automatically. Professional and Scale plans." url: https://docs.ezpreorder.com/payments-and-conversion/partial-payments-and-deposits plan: Professional last_verified: 2026-11-11 --- # How to take deposits and partial payments on preorders EZ Preorder & Back In Stock lets shoppers pay part of the price when they preorder, either a percentage of the product price or a fixed amount, and pay the rest later. You set it up once in **Configuration** → **Partial Payments** → **Configure**, and it applies to every product on your Preorder List. The remaining balance falls due on a date you pick or a number of days after checkout, and EZ Preorder then charges it to the payment method the customer used at checkout. Deposits only work with the payment providers Shopify supports for preorders: Shopify Payments and PayPal Express. **Available on:** Professional and Scale plans. On the Free, Core and Growth plans, the **Deferred/Partial Payments** card shows **Upgrade to Professional** and its **Configure** button is disabled. **Where to find it:** EZ PreOrder → **Configuration** → **Partial Payments** (under **Conversion**) → **Configure**. The settings page is titled **Configure Payments**. ## Before you start - **Plan.** You need the Professional or Scale plan. See [Plans and pricing](https://docs.ezpreorder.com/plans-and-billing/plans-and-pricing). - **Payment provider.** Your store must take payments through Shopify Payments or PayPal Express. Deposits use Shopify's own preorder purchase options, and Shopify only offers those with these providers. See Shopify's [Pre-orders](https://help.shopify.com/en/manual/products/purchase-options/pre-orders) help article. - **Working preorders.** Your products need to be on the Preorder List with the preorder button showing on the storefront. Deposit options only appear next to the preorder button. See [How to set up your first preorder](https://docs.ezpreorder.com/getting-started/set-up-your-first-preorder). ## How to turn on partial payments 1. In EZ PreOrder, go to **Configuration**, click **Partial Payments** under **Conversion**, then click **Configure**. 2. Turn on **Enable/Disable Partial Payments**. 3. Under **Deposit options**, choose **Percentage of the total product price** or **Exact amount**. 4. Enter the deposit in **Deposit amount**. For a percentage, enter a number such as `30`. For an exact amount, enter a number such as `20`. 5. Optional: check **Give customers the option to pay in full** if shoppers should also be able to pay the whole price now. 6. Under **Payment completion date**, choose one: - **On a specific date**, then pick the date in the calendar. - **Number of days after checkout**, then enter the number of days. 7. Optional: under **Custom Labels**, change the text shoppers see. Use the language tabs to enter it for each of your store's languages. 8. Click **Save** in the save bar. Always fill in both **Deposit amount** and the completion date or number of days before you save. The page reports **Saved successfully** even when one of them is empty, but Shopify then keeps the deposit terms it had before. ## What shoppers see with partial payments Partial payments add a payment choice above the preorder button. With the default labels, the shopper sees: - A heading, **Payment Options**. - The deposit option, for example **30% Deposit** for a percentage deposit, or **20$ Fixed Deposit** for an exact amount. - **Pay in full**, only if you checked **Give customers the option to pay in full**. When it is offered, **Pay in full** is selected when the page loads, and the shopper picks the deposit option to pay a deposit. - The line **Remaining balance collected before delivery** under the options, while the deposit option is selected. When pay in full is not offered, the deposit is the only option, so every preorder through the preorder button is placed with a deposit. The payment choice appears wherever EZ Preorder shows its preorder button: product pages, featured product sections, quick add on collection pages (when the collection page button is on), the **Featured Pre-Order Section**, and the **Custom Pre-Order Page**. See [Preorder button on collection pages and featured products](https://docs.ezpreorder.com/storefront-display/preorder-button-on-collection-pages-and-featured-products). In the cart and at checkout, Shopify shows the item with the purchase option name **payment: deposit**. Checkout charges the deposit and shows the shopper the remaining balance and when it is due. ## How partial payments work Partial payments in EZ Preorder use one set of deposit terms for your whole store. - **One setting for every preorder product.** The deposit type, amount and completion date apply to every product on your Preorder List. You cannot set a different deposit per product or per variant. - **Shopify purchase option.** When you turn partial payments on, EZ Preorder creates a Shopify purchase option called **Pre-Order** and attaches it to every variant on your Preorder List, including products you have disabled in the app. Products you add to the list later are attached automatically, and products you remove are detached. You can see this purchase option on each product in your Shopify admin. - **When the deposit is used.** The deposit only applies to items added with EZ Preorder's preorder button or the Custom Pre-Order Page. An item bought any other way, for example through a cart link or another app, is charged in full. If your theme displays Shopify purchase options on its own, it may also show this option. - **The balance due date.** With **On a specific date**, the balance falls due at 00:00 UTC on that date. If you pick 1 March 2027, the balance falls due at 00:00 UTC on 1 March 2027, which is the afternoon or evening of 28 February in the Americas. With **Number of days after checkout**, it falls due that many days after the order was placed. - **Collecting the balance.** After the balance falls due, EZ Preorder charges it to the payment method saved at checkout. Timing, what you see on the order, and what happens if a charge fails are in [How remaining balances are charged on preorder deposits](https://docs.ezpreorder.com/payments-and-conversion/how-remaining-balances-are-charged). - **Changing the settings.** New deposit settings apply to new orders. Orders already placed keep the deposit and balance due date they were placed with. ## Settings | Setting | What it does | Default | | --- | --- | --- | | **Enable/Disable Partial Payments** | Turns deposits on or off for every product on your Preorder List. | Off | | **Percentage of the total product price** | Makes the deposit a percentage of the product price. | Not selected | | **Exact amount** | Makes the deposit a fixed amount. | Selected | | **Deposit amount** | The percentage or the fixed amount charged at checkout. | Empty | | **Give customers the option to pay in full** | Adds a pay-in-full choice next to the deposit. It is preselected on the product page. | Off | | **On a specific date** | The balance falls due at 00:00 UTC on the date you pick. | Not selected | | **Number of days after checkout** | The balance falls due this many days after the order. | Selected | | **Payment options header text** | Heading above the payment choice. | Payment Options | | **%Deposit text** | Words after the percentage, as in "30% Deposit". | Deposit | | **Fixed deposit text** | Words after the amount, as in "20$ Fixed Deposit". | Fixed Deposit | | **Full payment text** | Label of the pay-in-full choice. | Pay in full | | **Deposit explainer text** | Line shown under the choice while the deposit is selected. | Remaining balance collected before delivery | ## How to turn partial payments off Turn off **Enable/Disable Partial Payments** on the **Configure Payments** page and click **Save**. - EZ Preorder removes the **Pre-Order** purchase option from your products, so new preorders are paid in full. - Your deposit settings and custom labels are cleared. Enter them again if you turn partial payments back on. - Balances on orders already placed are still collected on their due dates. Moving to a plan below Professional turns partial payments off in the same way. ## Limitations - **Payment providers.** Deposits need Shopify Payments or PayPal Express. Shopify also does not offer local payment methods for preorders with purchase options, and does not support them on Shopify POS, on draft orders, or for B2B customers. - **One deposit for all products.** Per-product deposits are not available. - **Dollar sign on fixed deposits.** On product pages, featured product sections and collection quick add, an exact-amount deposit is shown with a `$` after the number, such as "20$ Fixed Deposit", whatever your store currency. The Custom Pre-Order Page shows your store's currency symbol instead. If your store does not use dollars, a percentage deposit avoids this. - **Purchase option name.** The name shown in the cart and at checkout, **payment: deposit**, is fixed and cannot be changed or translated in the app. - **Cart links.** Shopify's cart links (permalinks) cannot carry a preorder purchase option, so an item added through one is charged in full. ## Troubleshooting **The deposit options do not show on the product page.** Check that you are on the Professional or Scale plan and that **Enable/Disable Partial Payments** is on and saved. The options only appear with the preorder button, so check that the product is enabled on your Preorder List and its preorder rule matches the variant's stock. If the preorder button itself is missing, see [The preorder button is not showing](https://docs.ezpreorder.com/theme-setup-and-troubleshooting/preorder-button-not-showing). **Checkout charges the full price instead of the deposit.** The shopper may have chosen **Pay in full**, which is preselected when you offer it. The item may also have been added without the preorder button, for example through a cart link or another app. Add the item with the preorder button and choose the deposit option to test. **Checkout charges a different deposit from the one on the product page, or no deposit at all.** The product page label comes from your saved settings, but checkout uses the terms Shopify holds. If **Deposit amount**, the date or the number of days was empty when you saved, Shopify kept its earlier terms. Fill in every field, save again, and place a test order. **The fixed deposit shows a dollar sign in a store that uses another currency.** This is how the label is built on product pages. Use a percentage deposit, or reword **Fixed deposit text** so the label reads clearly. ## Frequently asked questions ### Can I set a different deposit for each product? No. EZ Preorder uses one deposit setting for every product on your Preorder List. The type, amount and completion date are the same for all of them. ### Can customers still pay the full price? Yes, if you check **Give customers the option to pay in full**. The **Pay in full** choice then appears next to the deposit and is selected by default, so shoppers who want to pay a deposit must pick the deposit option. ### When is the remaining balance charged? The balance falls due on your completion date (00:00 UTC) or the chosen number of days after checkout. EZ Preorder charges it to the customer's saved payment method after it falls due. See [How remaining balances are charged on preorder deposits](https://docs.ezpreorder.com/payments-and-conversion/how-remaining-balances-are-charged). ### What time zone does "On a specific date" use? UTC. The balance falls due at 00:00 UTC on the date you pick, whatever your store's time zone. ### Which payment providers work with deposits? Shopify Payments and PayPal Express. Deposits use Shopify's preorder purchase options, which Shopify only supports with those providers. ### Does turning off partial payments cancel balances customers already owe? No. Turning partial payments off stops new deposits only. Balances on orders already placed are still collected on their due dates. ### Can I use deposits with preorder discounts and free gifts? Yes. Partial payments, [preorder discounts](https://docs.ezpreorder.com/payments-and-conversion/preorder-discounts) and [free gifts](https://docs.ezpreorder.com/payments-and-conversion/free-gifts-with-preorders) are separate settings, and you can turn on any combination of them. ## Related articles - [How remaining balances are charged on preorder deposits](https://docs.ezpreorder.com/payments-and-conversion/how-remaining-balances-are-charged): when the balance is charged, what the order shows, and what to do if a charge fails. - [How preorders work in EZ Preorder](https://docs.ezpreorder.com/getting-started/how-preorders-work): the full path of a preorder from button to fulfillment. - [How to give a discount on preorder products](https://docs.ezpreorder.com/payments-and-conversion/preorder-discounts): an automatic discount on every preorder item. - [How to give a free gift with preorder products](https://docs.ezpreorder.com/payments-and-conversion/free-gifts-with-preorders): add a free product to preorder carts. - [Plans and pricing](https://docs.ezpreorder.com/plans-and-billing/plans-and-pricing): what each plan includes. - [Direct-to-checkout preorder button](https://docs.ezpreorder.com/storefront-display/direct-to-checkout-preorder-button): send shoppers straight to checkout, deposit included.