---
title: "The product on my preorder list does not match Shopify"
description: "EZ Preorder's Sync removes variants you deleted in Shopify. New variants are added with Select products, and the list keeps the name and image from when you added it."
url: https://docs.ezpreorder.com/theme-setup-and-troubleshooting/preorder-product-does-not-match-shopify
plan: Free
last_verified: 2026-11-11
---

# The product on my preorder list does not match Shopify

EZ Preorder & Back In Stock saves each product's name, image and chosen variants when you add it to the preorder list, and it does not copy later changes from Shopify into that saved entry. Variant names, SKUs and stock in the list, and everything on the product's **Edit** page, are read live from Shopify. To catch up with changes, click **Sync** on the product (or **Sync all**) to remove variants you deleted in Shopify, and use **Select products** to add variants you created after adding the product.

**Available on:** All plans.  
**Where to find it:** EZ Preorder → **Preorders**.

## What EZ Preorder reads live from Shopify and what it saves

EZ Preorder mixes saved and live product details on the **Preorders** page:

| Detail | Where it comes from |
| --- | --- |
| Product name and image in the list row | Saved when you added the product. Not updated afterwards. |
| Which variants are on preorder | Saved when you added them. New Shopify variants are not added automatically. |
| Preorder rule, custom note, dates and status | Saved in EZ Preorder. |
| Variant names, SKUs and stock shown when you expand a product | Read live from Shopify. |
| Product name and variant names on the **Edit** page | Read live from Shopify. |
| What shoppers see on the product page | Your live Shopify product, with the saved preorder settings applied. |

So a renamed product can show its old name in the list while its **Edit** page and your storefront show the new one. The search box on the **Preorders** page searches the saved names.

## How to use Sync and Sync all

**Sync** in EZ Preorder checks one product against Shopify and removes from the preorder list a variant you have deleted in Shopify. **Sync all** does the same for every product on the list.

1. Go to **Preorders**.
2. On the product's row, click **Sync**. Or click **Sync all** next to the search box.
3. Wait for the list to reload, then expand the product and check its variant count.

Each click removes one deleted variant per product. If you deleted several variants of the same product, click **Sync** again until the variant count stops changing. If a product loses its last variant this way, it is removed from the list. Sync never changes your preorder rules, notes or dates for the variants that remain.

## How to add a new variant you created in Shopify

EZ Preorder does not add new Shopify variants to an existing preorder product. Add them yourself:

1. Go to **Preorders** and click **Select products**.
2. Search for the product and click its row to show its variants.
3. Tick the new variant. The variants already on the list stay ticked.
4. Click **Save**.
5. Click **Edit** on the product, select the new variant, and set its preorder rule. New variants start with the **Specific inventory level** rule, and EZ Preorder turns **Continue selling when out of stock** off for them until you save a different rule.

Do not untick the product's own checkbox in **Select products**: that removes the whole product and its settings from the list. See [Preorder rules](https://docs.ezpreorder.com/preorders/preorder-rules).

## The product name or image in the list is out of date

The name and image on a product's row in the EZ Preorder list are labels saved when you added the product. They do not affect your storefront or your preorder settings, and **Sync** does not update them. The only way to refresh them is to remove the product from the list and add it again, which resets its preorder rule, note and dates, so only do this if the old label is a real problem. See [How to remove a product from preorder](https://docs.ezpreorder.com/preorders/remove-a-product-from-preorder).

## A product you deleted in Shopify is still on the list

When a product deleted in Shopify still appears on the EZ Preorder list, remove it by hand:

1. Go to **Preorders** and click the product's row to expand it.
2. Click **Delete** on each variant and confirm with **Remove**.
3. When the last variant is removed, the product leaves the list.

If a **Delete** fails, contact support with the product's name.

## Troubleshooting

**The product's Edit page does not load its settings or will not save.** A variant on the list may have been deleted in Shopify, often the first one. Click **Sync** on the product, repeat until its variant count stops changing, and open **Edit** again.

**A variant I added in Shopify has no preorder button.** New variants are not on the preorder list until you add them with **Select products**.

**I clicked Sync and nothing changed.** Sync only removes variants that no longer exist in Shopify. It does not update names or images, and it does not add new variants.

**Sync all did not clean up every product.** Run **Sync all** again. If a product on the list was deleted in Shopify, remove it by deleting its variants, then run **Sync all** once more.

## Frequently asked questions

### What does the Sync button do in EZ Preorder?

**Sync** removes from the preorder list a variant you deleted in Shopify, one per click. It keeps your preorder settings for the remaining variants and does not add new variants or update the product name.

### Do I need to sync after changing a product's price or description?

No. Prices, descriptions, images and stock on your storefront always come from Shopify. Sync is only needed after you delete variants.

### Why is my new variant not on preorder?

EZ Preorder only treats variants on your preorder list as preorders. Add the new variant with **Select products** and set its rule on the **Edit** page.

### Will Sync all change my preorder settings?

No. **Sync all** only removes deleted variants. Rules, notes, dates and enabled status stay as they are.

## Related articles

- [Manage your preorder list](https://docs.ezpreorder.com/preorders/manage-your-preorder-list): Select products, tabs, search and the other list tools.
- [How to remove a product from preorder](https://docs.ezpreorder.com/preorders/remove-a-product-from-preorder): remove products and variants cleanly.
- [Preorder rules](https://docs.ezpreorder.com/preorders/preorder-rules): set the rule for a newly added variant.
- [The preorder button is not showing on my product page](https://docs.ezpreorder.com/theme-setup-and-troubleshooting/preorder-button-not-showing): when a variant has no preorder button.
- [I cannot add more products to the preorder list](https://docs.ezpreorder.com/theme-setup-and-troubleshooting/cannot-add-more-products-to-the-preorder-list): limits on the list's size.