How to change or cancel your EZ Preorder plan
To change your plan in EZ Preorder & Back In Stock, the Shopify app, go to EZ Preorder → Plan, click Select this plan on the plan you want, and approve the charge on Shopify's page. The new plan starts right away with a fresh 30-day billing cycle. To cancel a paid plan, click Select this plan on the Free plan and confirm with Yes, cancel now: Shopify stops billing you, and the app stays installed with your settings kept. Uninstalling the app also cancels your plan, but it empties your preorder list and deletes your restock alert signups.
Available on: All plans.
Where to find it: EZ Preorder → Plan.
Before you change or cancel your EZ Preorder plan
Check these points before you move to a lower plan in EZ Preorder:
- The Free plan's allowance is lifetime. If your store has ever taken 10 preorders or $400 in preorder revenue, including on paid plans, moving to Free switches off every product on your preorder list. If it has 30 or more restock alert signups, the Notify Me button is hidden. See What counts toward your EZ Preorder plan limits.
- Features above your new plan switch off. The section on moving to a lower plan lists what changes.
- Retired plans can't be chosen again. If you're on a retired plan, any change is permanent. See What each EZ Preorder plan costs and includes.
How to upgrade or switch to another paid plan
- In EZ Preorder, go to Plan. The page is titled Pick a plan, and your current plan's button reads Current plan.
- On the plan you want, click Select this plan.
- Shopify's approval page opens with the plan name and price. Review it and approve the charge. On Scale, this page also shows the $250 usage cap and the terms "1% transaction fee on preorder revenue".
- You return to the Plan page, which shows the message "Upgrade successfully". Your new plan now reads Current plan.
- If your preorders were switched off by a plan limit, go to Preorders, open the Disabled tab, and click Edit → Enable on each product.
What happens when you switch to another paid plan
- The new plan starts immediately. Shopify ends your old subscription and starts the new one as soon as you approve it.
- Shopify settles the price difference. An upgrade is prorated. A downgrade gives you an app credit. See Shopify's guide to app charges on your bill.
- A new 30-day billing cycle starts the same day. Your preorder count, preorder revenue and restock alert signups start again from 0, and a hidden Notify Me button comes back.
- A reached limit is cleared, but products stay off. Switch them back on with Edit → Enable.
What changes when you move to a lower plan
When you move to a lower plan, EZ Preorder switches off features your new plan doesn't include:
| Moving to | What changes |
|---|---|
| Growth, Core or Free | Deferred/Partial Payments is switched off and your deposit options are deleted, so shoppers can no longer choose to pay a deposit. EZ Preorder still collects the remaining balance on orders already placed with a deposit. |
| Core or Free | Preorder badges on collection pages are switched off. |
| Core | Scheduled start and end dates are removed from every preorder product. |
| Any plan below Professional | Preorder discounts and free gifts stop applying in your store. |
| Any plan below Growth | Country and market restrictions stop applying, so preorders show in every country. |
Settings for features that aren't on your plan are locked in EZ Preorder and show an upgrade message. Your preorder list, preorder rules, button text, notes and email settings stay as they are.
How to cancel your paid plan and move to Free
Cancelling your paid plan in EZ Preorder moves you to the Free plan and keeps the app installed, so you can start preorders again later.
- In EZ Preorder, go to Plan.
- On the Free plan card, click Select this plan.
- The Cancel plan dialog asks: "Are you sure you want to cancel your current plan? If you have exceeded the free plan lifetime limits, features will be disabled."
- Click Yes, cancel now. To keep your plan, click Cancel.
- The message "Cancel plan successfully" appears, and the Free plan shows Current plan.
What happens when you cancel
- Shopify cancels your EZ Preorder subscription right away, and no more plan or usage charges are added.
- Cancelling doesn't remove a charge that is already pending on your Shopify bill. To ask about a credit, contact EZ Preorder support from Support.
- You move to the Free plan, and EZ Preorder checks your store's lifetime totals. At 10 or more preorders, or $400 or more in preorder revenue, all your preorder products are switched off. At 30 or more restock alert signups, the Notify Me button is hidden.
- Partial payments are switched off and your deposit options deleted, collection-page badges are switched off, preorder discounts and free gifts stop applying, and country and market restrictions stop applying.
- Your preorder list and settings are kept, so you can pick a paid plan again at any time.
How to uninstall EZ Preorder
Uninstalling EZ Preorder cancels your plan and stops future billing. It also removes data you can't get back.
- Before you uninstall, check the products on your preorder list in Shopify admin. Uninstalling doesn't change their Continue selling when out of stock setting, so out-of-stock variants with it on can still be bought. Turn it off on variants you don't want to oversell.
- If you want a copy of your restock alert signups, export them first: Restock Alerts → Signups → Export CSV.
- In Shopify admin, go to Settings → Apps, find EZ Preorder & Back In Stock, and uninstall it.
What happens when you uninstall
- Shopify stops future billing for the app. A charge already pending on your bill isn't removed.
- EZ Preorder removes every product from your preorder list.
- EZ Preorder deletes all your restock alert signups and its record of restock alert emails sent.
- Your plan is reset to Free, and the onboarding and Setup Guide start again if you reinstall.
- Your Free plan lifetime totals are kept. Reinstalling doesn't give you a new set of 10 free preorders or 30 free restock alert signups.
For what EZ Preorder keeps after you uninstall, see What data EZ Preorder stores.
Troubleshooting
My preorders switched off right after I moved to Free. Your store has taken 10 or more preorders or $400 or more in preorder revenue over its lifetime, so the Free plan's allowance is already used. Pick a paid plan, then switch your products back on with Edit → Enable.
I upgraded but my preorder buttons still aren't showing. Products switched off by a plan limit stay off after an upgrade. Go to Preorders → Disabled and click Edit → Enable on each product.
The Notify Me button is hidden after I moved to Free. Your store has 30 or more restock alert signups, which uses up the Free plan's lifetime allowance. Pick a paid plan to show the button again.
I'm still being charged after cancelling. Check that the Free plan shows Current plan on the Plan page. A charge already pending on your Shopify bill stays there. Contact support from Support about it.
Shoppers can still buy out-of-stock products after I uninstalled. Turn off Continue selling when out of stock on those variants in Shopify admin. EZ Preorder doesn't change that setting when it's uninstalled.
Frequently asked questions
Does cancelling my EZ Preorder plan uninstall the app?
No. Cancelling from the Plan page moves you to the Free plan and keeps the app and your settings. To remove the app, uninstall it from Shopify admin.
Does uninstalling EZ Preorder cancel my subscription?
Yes. Uninstalling stops future billing for the app. A charge that's already pending on your Shopify bill isn't removed.
Do I get a refund when I downgrade or cancel EZ Preorder?
Shopify handles app billing. When you move to a cheaper paid plan, Shopify gives you an app credit for the difference. For a charge already on your bill after cancelling, contact EZ Preorder support from Support.
Can I change my EZ Preorder plan in the middle of a billing cycle?
Yes. The new plan starts when you approve it, and a new 30-day cycle starts that day with a fresh allowance.
Will I lose my preorder settings if I move to the Free plan?
No. Your preorder list and settings stay. Features that aren't on the Free plan are switched off, and your products are switched off if your store has already used the Free plan's lifetime allowance.
Can I pause my EZ Preorder plan?
There's no pause option. To stop paying while keeping your setup, move to the Free plan and pick a paid plan again when you need it.
What happens if my subscription is cancelled outside EZ Preorder?
EZ Preorder moves your store to the Free plan and checks your store's lifetime totals, the same way it does when you cancel from the Plan page. If you've used the Free plan's allowance, your preorder products are switched off.
Related articles
- What each EZ Preorder plan costs and includes: compare plans before you switch.
- What counts toward your EZ Preorder plan limits: the Free plan's lifetime allowance and paid plan cycles.
- EZ Preorder usage charges: usage charges when you move on or off Scale.
- What data EZ Preorder stores: what's deleted and what's kept when you uninstall.
- Partial payments and deposits: the deposit feature removed when you leave Professional.