The preorder button is not showing on my product page
The EZ Preorder & Back In Stock preorder button appears only when all of these are true: the Pre order theme extension app embed is on in your live theme, the product and the selected variant are on your preorder list, the product is enabled, the variant meets its preorder rule right now, and the app's theme settings can find your theme's add to cart button. Work through checks 1 to 8 in order. Most missing buttons are caused by the app embed or the preorder rule, not by your theme.
Available on: All plans.
Where to find it: EZ Preorder → Preorders, and EZ Preorder → Configuration → Theme Settings.
Check 1: The app embed is turned on in your live theme
The EZ Preorder preorder button is added by the Pre order theme extension app embed. If the embed is off, no preorder button appears anywhere.
- Open EZ Preorder. On the Dashboard, the App status card shows Preorder app embed as Enabled or Disabled. This status checks your published theme.
- If it shows Disabled, go to Online Store → Themes → Customize, open App embeds, turn on Pre order theme extension, and click Save.
App embeds are set per theme. If you are previewing or about to publish a different theme, turn the app embed on in that theme too. Full steps: How to install EZ Preorder and enable the app embed.
Check 2: The product and the selected variant are on your preorder list
EZ Preorder only shows the preorder button for variants that are on your preorder list.
- Go to Preorders. Search for the product.
- Click the product row to expand it and see which variants are on the list.
- If the variant you are viewing is not listed, add it with Select products: find the product, expand it, tick the variant, and click Save.
A variant you create in Shopify after adding the product is not added to the preorder list automatically. See The product on my preorder list does not match Shopify.
Check 3: The variant meets its preorder rule right now
Each variant on the EZ Preorder list has a preorder rule, and the button only shows while the rule is met. The rule appears as a badge on each variant row in the list, next to its current stock (for example 0 available).
| Rule (badge in the list) | The preorder button shows when |
|---|---|
| Always | Always, whatever the stock level. |
| Sold out | The variant's inventory is 0 or less. While it is in stock, shoppers see your normal add to cart button. |
| Specific inventory level (Greater than 0) | The variant's inventory is above 0. When it reaches 0, the preorder button is replaced by your theme's sold out state. |
Test the right variant. A product page usually opens on its first available variant, so with the Sold out rule you may need to pick a sold-out variant to see the preorder button. Learn more in Preorder rules.
Check 4: The preorder is enabled and not outside its dates
An EZ Preorder product can be on the list but turned off.
- Go to Preorders and open the Disabled tab. Disabled products show a Disable badge instead of Enable.
- To turn one on, click Edit on the product, then click Enable in the Setting card.
If the product uses Enable/Disable by custom dates, it is off before its start date and after its end date. Check the dates on the product's Edit page. See How to schedule preorder start and end dates.
Check 5: Your plan's preorder limit has not been reached
When your store reaches its plan's preorder limit, EZ Preorder turns off every product on your preorder list, so no preorder buttons show. The Preorders page then shows a window titled You have reached your plans preorder limit.
| Plan | Preorders turn off when you reach |
|---|---|
| Free | 10 preorders or $400 in preorder revenue, over the life of the store |
| Core | 50 preorders or $2,000 in a billing cycle |
| Growth | 150 preorders or $5,000 in a billing cycle |
| Professional | 300 preorders or $10,000 in a billing cycle |
| Scale | Not turned off. Usage above the included amount is charged instead. |
Products are not turned back on automatically when you upgrade or when a new billing cycle starts. After upgrading, enable them again from each product's Edit page, or with Bulk actions → Bulk Settings. Before using Bulk Settings, read Why a product still sells after its preorder is turned off or ends, because Bulk Settings also changes Continue selling when out of stock. Plan details: Plan limits.
Check 6: The variant is available in the shopper's country
On the Growth, Professional and Scale plans you can limit a preorder variant to certain countries. In other countries, EZ Preorder either hides the preorder or, if you chose to show it as sold out, shows a greyed-out Sold out button. If you are testing from a country the variant is not set up for, you will not see the preorder button. See Preorders for specific countries and markets.
Check 7: Your theme settings match your theme
If checks 1 to 6 pass and the button still does not appear, EZ Preorder probably cannot find your theme's add to cart button or variant picker.
- Go to Configuration → Theme Settings.
- In the Theme Selector card, click Select Theme (or Change preset), search for your theme, tick it and click Select.
- Click Save, then reload your product page.
If your theme is not in the list, contact support with your theme name. You can also review the Submit button selector of add to cart form and Variant selector fields: if either matches nothing on your product page, no preorder button appears. See What Shopify themes work with EZ Preorder and How to use the advanced theme settings.
Check 8: Another app or custom theme code is not interfering
Other apps and custom code that change the product page can stop the EZ Preorder button from appearing. The most common are other preorder or backorder apps, apps that replace the variant picker or add to cart button, and custom theme edits. Turn off other preorder apps' app embeds in Online Store → Themes → Customize → App embeds and test again. If you cannot tell what is interfering, contact support and tell us which apps you use on product pages.
Where the EZ Preorder button can appear
The EZ Preorder preorder button appears on product pages on every plan. It appears in other places only when you turn them on:
- Collection pages and Featured product sections need the Growth plan or higher and are turned on in Configuration → Collections & Featured Product. See Preorder button on collection pages and featured products.
- The custom preorder page lists all your preorder products on one page. See Custom preorder page.
Troubleshooting
The button shows in the theme editor but not on my live store, or the other way round. The theme editor finds buttons slightly differently from your live store. Always test on your live store or with the theme's Preview link, not inside the editor.
The button shows for some variants but not others. This is usually the preorder rule working as set. Compare each variant's rule badge and stock in the Preorders list.
The button shows in the wrong place on the product page. If your product page template also contains a Featured product section, EZ Preorder looks for the add to cart button inside that section. Remove that section from the product template or contact support.
The button disappeared after I disabled and re-enabled the app embed. Make sure you clicked Save in the theme editor and that you changed the published theme, not a draft.
The button appears, then disappears a moment later. Your theme redraws the product form after the page loads. Contact support, who may set Delay time to render pre order button (ms) for your theme.
Frequently asked questions
Why is my product showing Add to cart instead of Pre-order?
The selected variant does not meet its preorder rule. For example, with the Sold out rule, a variant with stock above 0 shows your normal add to cart button. Check the variant's rule and stock in the Preorders list.
Do I need to turn on the app embed for every theme?
Yes. App embeds are saved per theme in Shopify. Turn on Pre order theme extension in each theme you publish or preview.
Why did all my preorder buttons disappear at once?
Either the app embed was turned off, or your plan's preorder limit was reached, which turns off every product on the preorder list. Check the App status card on the Dashboard and look for the You have reached your plans preorder limit window on the Preorders page.
Does the preorder button show on collection pages?
Only if you are on Growth, Professional or Scale and have turned on Collection page in Configuration → Collections & Featured Product.
Who can help if none of these checks fix it?
EZ Preorder support. Open Support in the app and send a message with the product link and your theme name. See How to get help and contact support.
Related articles
- How to install EZ Preorder and enable the app embed: turn on the Pre order theme extension app embed.
- Preorder rules: when Always, Sold out and Specific inventory level show the button.
- Manage your preorder list: add, enable and disable products.
- Plan limits: what happens when you reach your plan's preorder limit.
- What Shopify themes work with EZ Preorder: choose a theme preset.
- How to use the advanced theme settings: every selector explained.