EZ Preorder Help Center Install on Shopify

What the Pre-Order purchase option on Shopify product pages does

Professional plan and aboveLast verified 11 November 2026View as Markdown

EZ Preorder & Back In Stock shows up on Shopify admin product pages only as a purchase option. When partial payments are turned on, every variant on your preorder list is added to a purchase option named Pre-Order from EZ PreOrder, which carries the deposit terms to checkout. It appears in the Purchase options card of the product and variant pages. Clicking it opens an EZ PreOrder window whose only action is Remove. There is no preorder status block on Shopify product pages; you manage preorders inside the app.

Available on: Professional and Scale plans, because the purchase option exists only while partial payments are on.
Where to find it: Shopify admin → Products → a preorder product → Purchase options card.

When the Pre-Order purchase option appears

The Pre-Order purchase option appears on a product in Shopify admin when both of these are true:

  • Partial payments are turned on in EZ PreOrder → Configuration → Partial Payments. See Partial payments and deposits.
  • The product's variants are on your preorder list. Turning partial payments on adds every variant already on the list, and products you add to the list later are added as you add them.

The purchase option is deleted from all products when you turn partial payments off, and when you change to the Growth or Core plan. Products on stores without partial payments show nothing from EZ PreOrder in the Purchase options card.

The purchase option is what lets shoppers pay a deposit at checkout. Its terms come from your partial payments settings, not from Shopify admin. See How remaining balances are charged.

How to remove a product from preorder from its Shopify product page

  1. In Shopify admin, open Products and click the product.
  2. In the Purchase options card, click the Pre-Order purchase option from EZ PreOrder.
  3. The window asks "Are you sure you want to remove this product from pre order list?" Click Remove.

The window closes when the removal is done. The product is taken off your preorder list in EZ PreOrder, so the preorder button stops showing on your store.

Removing a product here does not change its inventory or its Continue selling when out of stock setting. If that setting is on, your theme's add to cart button can keep selling the product below zero. To remove a product from preorder and review those settings in one place, remove it inside the app instead. See How to remove a product from preorder.

Remove on a variant page does not remove the product

The Pre-Order purchase option also appears on each variant's page, with the same Remove button. On a variant page, Remove only takes that variant out of the Pre-Order purchase option. The product stays on your preorder list in EZ PreOrder, and the variant can still show the preorder button.

Use Remove on the product page, or remove the variant inside EZ PreOrder. See How to remove a product from preorder.

Adding a product to preorder from Shopify admin

You cannot add a product to preorder from Shopify admin. If you choose EZ PreOrder when adding a purchase option to a product, the window shows: "This function is currently not available here. If you would like to add this product to your preorder list, please do so inside of the app." Add products in EZ PreOrder → Preorders. See How to manage your preorder list.

Where to see a product's preorder status

The Pre-Order purchase option shows only that the product is set up for deposits. To see whether a product's preorder is on, its rule, its schedule and its country limits:

Troubleshooting

"Couldn't verify your Shopify session. Reload the page and try again." Shopify did not hand the window a session. Reload the product page and click the purchase option again.

"Couldn't remove the pre-order (error …). Try again, or remove it from inside the app." EZ PreOrder could not complete the removal. Try once more, or remove the product in EZ PreOrder → Preorders.

"Couldn't reach EZ PreOrder. Check your connection and try again." The window could not connect to the app. Check your connection and try again, or remove the product inside the app.

I do not see the Pre-Order purchase option. Partial payments are off, your plan is below Professional, or the product is not on your preorder list. The option is only created for products on the list while partial payments are on.

Frequently asked questions

Does EZ Preorder add a preorder status badge to Shopify product pages?

No. EZ Preorder does not add a status block or badge to Shopify admin product pages. Its only presence there is the Pre-Order purchase option when partial payments are on. Preorder status is shown in the app's Preorders page.

Why does my product have a Pre-Order purchase option?

The Pre-Order purchase option is added by EZ PreOrder to every preorder variant while partial payments are on. It lets shoppers pay a deposit at checkout.

Can I edit the deposit terms from the purchase option?

No. The Pre-Order purchase option has no editable settings in Shopify admin. Change deposit amounts and balance dates in EZ PreOrder → Configuration → Partial Payments → Configure.

Does Remove in Shopify admin delete the product?

No. Remove on the product page only takes the product off your EZ PreOrder preorder list. The product, its inventory and its orders stay in Shopify.

Can I add a product to preorder from Shopify admin?

No. Products are added to preorder inside EZ PreOrder on the Preorders page.