The product on my preorder list does not match Shopify

All plansLast verified 11 November 2026View as Markdown

EZ Preorder & Back In Stock saves each product's name, image and chosen variants when you add it to the preorder list, and it does not copy later changes from Shopify into that saved entry. Variant names, SKUs and stock in the list, and everything on the product's Edit page, are read live from Shopify. To catch up with changes, click Sync on the product (or Sync all) to remove variants you deleted in Shopify, and use Select products to add variants you created after adding the product.

Available on: All plans.
Where to find it: EZ Preorder → Preorders.

#What EZ Preorder reads live from Shopify and what it saves

EZ Preorder mixes saved and live product details on the Preorders page:

So a renamed product can show its old name in the list while its Edit page and your storefront show the new one. The search box on the Preorders page searches the saved names.

#How to use Sync and Sync all

Sync in EZ Preorder checks one product against Shopify and removes from the preorder list a variant you have deleted in Shopify. Sync all does the same for every product on the list.

1. Go to Preorders.
2. On the product's row, click Sync. Or click Sync all next to the search box.
3. Wait for the list to reload, then expand the product and check its variant count.

Each click removes one deleted variant per product. If you deleted several variants of the same product, click Sync again until the variant count stops changing. If a product loses its last variant this way, it is removed from the list. Sync never changes your preorder rules, notes or dates for the variants that remain.

#How to add a new variant you created in Shopify

EZ Preorder does not add new Shopify variants to an existing preorder product. Add them yourself:

1. Go to Preorders and click Select products.
2. Search for the product and click its row to show its variants.
3. Tick the new variant. The variants already on the list stay ticked.
4. Click Save.
5. Click Edit on the product, select the new variant, and set its preorder rule. New variants start with the Specific inventory level rule, and EZ Preorder turns Continue selling when out of stock off for them until you save a different rule.

Do not untick the product's own checkbox in Select products: that removes the whole product and its settings from the list. See Preorder rules.

#The product name or image in the list is out of date

The name and image on a product's row in the EZ Preorder list are labels saved when you added the product. They do not affect your storefront or your preorder settings, and Sync does not update them. The only way to refresh them is to remove the product from the list and add it again, which resets its preorder rule, note and dates, so only do this if the old label is a real problem. See How to remove a product from preorder.

#A product you deleted in Shopify is still on the list

When a product deleted in Shopify still appears on the EZ Preorder list, remove it by hand:

1. Go to Preorders and click the product's row to expand it.
2. Click Delete on each variant and confirm with Remove.
3. When the last variant is removed, the product leaves the list.

If a Delete fails, contact support with the product's name.

#Troubleshooting

The product's Edit page does not load its settings or will not save. A variant on the list may have been deleted in Shopify, often the first one. Click Sync on the product, repeat until its variant count stops changing, and open Edit again.

A variant I added in Shopify has no preorder button. New variants are not on the preorder list until you add them with Select products.

I clicked Sync and nothing changed. Sync only removes variants that no longer exist in Shopify. It does not update names or images, and it does not add new variants.

Sync all did not clean up every product. Run Sync all again. If a product on the list was deleted in Shopify, remove it by deleting its variants, then run Sync all once more.

#Frequently asked questions

#What does the Sync button do in EZ Preorder?

Sync removes from the preorder list a variant you deleted in Shopify, one per click. It keeps your preorder settings for the remaining variants and does not add new variants or update the product name.

#Do I need to sync after changing a product's price or description?

No. Prices, descriptions, images and stock on your storefront always come from Shopify. Sync is only needed after you delete variants.

#Why is my new variant not on preorder?

EZ Preorder only treats variants on your preorder list as preorders. Add the new variant with Select products and set its rule on the Edit page.

#Will Sync all change my preorder settings?

No. Sync all only removes deleted variants. Rules, notes, dates and enabled status stay as they are.

#Related articles

• Manage your preorder list: Select products, tabs, search and the other list tools.
• How to remove a product from preorder: remove products and variants cleanly.
• Preorder rules: set the rule for a newly added variant.
• The preorder button is not showing on my product page: when a variant has no preorder button.
• I cannot add more products to the preorder list: limits on the list's size.