What the EZ Preorder Dashboard and metrics show
The Dashboard in EZ Preorder & Back In Stock, the Shopify app, is the first page you see when you open the app. It shows whether the app embed and the Notify Me block are on in your live theme, how much of your plan you've used, and four metrics: Preorders, Pre-order Revenue, Restock Signups and Restock Revenue. You can view the metrics for your Current billing cycle, the last 7D, 30D or 90D, or Lifetime. Preorder revenue is shown in USD.
Available on: All plans.
Where to find it: Open EZ Preorder from Apps in Shopify admin. The Dashboard is the app's home page.
What's on the EZ Preorder Dashboard
The EZ Preorder Dashboard has these parts, from top to bottom:
| Part | What it shows |
|---|---|
| Setup Guide | Steps to set up preorders and restock alerts, in two tabs. You can collapse or hide it. |
| Plan limit reached banner | Only on the Free plan, after you use its lifetime allowance. Upgrade now opens the Plan page. |
| App status | Whether the Preorder app embed and the Restock alert app block are Enabled or Disabled in your live theme. |
| Usage card | Your plan and how much of it you've used, with an Upgrade button. |
| Metrics | Preorders, preorder revenue, restock signups and restock revenue for the period you pick. |
| What's new | Recently added features, with See preview buttons. |
| Get 20% off our other apps | Other apps from the same developer. |
The first time you open EZ Preorder after installing it, the app shows onboarding instead of the Dashboard until you finish or skip it.
The App status card
The App status card on the EZ Preorder Dashboard checks your live (published) theme:
- Preorder app embed shows Enabled when the EZ Preorder app embed is turned on under Online Store → Themes → Customize → App embeds. Preorder buttons don't appear in your store without it. See How to install EZ Preorder and enable the app embed.
- Restock alert app block shows Enabled when the Notify Me block is on your theme's default product template. Restock alerts (back in stock alerts) need it. See How to set up restock alerts.
The usage card
The usage card on the EZ Preorder Dashboard starts with "You're on" and your plan name, for example "You're on Core." It has two meters:
- Preorders, for example "12/50 preorders": preorders used against your plan's allowance. On the Free plan this counts your store's lifetime preorders against 10. On paid plans it counts the current 30-day billing cycle.
- Notifications, for example "40/250 notifications": restock alert signups counted toward your plan limit. On the Free plan this is your lifetime total against 30.
A meter turns red when you reach the limit. On Scale, the meters show a plain count with no limit, and the Upgrade button is hidden. For what counts and what happens at the limit, see What counts toward your EZ Preorder plan limits.
The Metrics section
The Metrics section of the EZ Preorder Dashboard has four cards. Pick a period with the buttons above them.
| Card | What it counts |
|---|---|
| Preorders | Orders that contain at least one item from your preorder list. One order counts once, however many preorder items it has. |
| Pre-order Revenue | The value of the preorder items in those orders after discounts, converted to USD. Shipping and other items in the same order aren't included. |
| Restock Signups | Shoppers who signed up through the Notify Me button. |
| Restock Revenue | The total value of orders placed after a shopper followed the link in a restock alert email. |
Metrics periods
| Period | What it covers |
|---|---|
| Current billing cycle | Your current 30-day billing cycle. On the Free plan, this shows lifetime totals, because the Free plan's allowance is lifetime. Without a billing cycle, the last 30 days. |
| 7D, 30D, 90D | The last 7, 30 or 90 days, up to now. |
| Lifetime | Everything since your store started using EZ Preorder. |
On Current billing cycle, the cards also show your plan's allowance, for example "12 / 50" on Preorders and "$640.00 / $2000" on Pre-order Revenue. Restock Signups shows the count toward your plan limit, for example "40 / 250", or "40 / ∞" on unlimited plans. On the other periods, the cards show plain totals.
How the metrics are counted
- Preorders and Pre-order Revenue follow the same rules as your plan limits, so the Current billing cycle numbers match the usage card and the Usage page. Test orders count. Cancelled and refunded orders aren't subtracted. Orders whose preorder items cost $0 aren't counted.
- Pre-order Revenue converts orders in other currencies to USD at current exchange rates.
- Restock Revenue counts an order when the shopper's last visit before ordering came from a restock alert email link. It uses the whole order total, as recorded in your store's currency, without converting it to USD. A new order can take about 15 minutes to appear.
- Restock Signups on Current billing cycle is the count toward your plan limit, which resets each cycle on paid plans. On the other periods, it counts signups created in that period.
For per-order details, see How to find and manage preorder orders. For per-product restock signups and alerts sent, see How to track restock signups and revenue.
Limitations
- The Dashboard shows totals only. It has no charts, per-product breakdown or export.
- Numbers load when you open the Dashboard. Reload the page to see new orders.
- Pre-order Revenue is always in USD, and Restock Revenue is in your store's currency, so the two can't be added together on a non-USD store.
- The App status card only checks your live theme and its default product template.
Troubleshooting
Preorder app embed shows Disabled but I turned it on. You may have turned it on in a theme that isn't published. Turn on the EZ Preorder app embed under App embeds in your live theme and click Save, then reload the Dashboard.
Restock alert app block shows Disabled but the Notify Me button works. The check only looks at your theme's default product template. If you added the block to a different product template, the card can show Disabled while the button works.
The Preorders card is lower than my number of preorder orders in Shopify. Orders aren't counted when the product was switched off in your preorder list when the order was placed, or when the preorder items cost $0 after discounts.
Restock Revenue is 0 although customers bought after an alert. An order counts only when the shopper's last visit came from the link in the restock alert email. Shoppers who came back another way, such as a search, aren't counted.
The Current billing cycle numbers didn't reset on the Free plan. The Free plan's allowance is lifetime, so Current billing cycle shows lifetime totals on Free.
Frequently asked questions
Why is EZ Preorder's Pre-order Revenue in US dollars?
EZ Preorder's plan limits are in USD, so preorder revenue is converted to USD to match them. Orders in other currencies are converted at current exchange rates.
Does the EZ Preorder Preorders metric count units or orders?
Orders. An order with several preorder items, or several units of one item, counts as one preorder.
Do test orders appear in the EZ Preorder metrics?
Yes. Test orders with preorder items count in Preorders and Pre-order Revenue, and toward your plan limit.
How is Restock Revenue calculated in EZ Preorder?
Restock Revenue adds up the full order total of every order placed by a shopper whose last visit came from a restock alert email link. It isn't limited to the restocked product.
Why does the Free plan's Current billing cycle show my lifetime totals?
The Free plan's allowance of 10 preorders, $400 and 30 restock alert signups is for the lifetime of your store, so the Current billing cycle view shows lifetime totals to match.
Can I export EZ Preorder Dashboard metrics?
No. The Dashboard has no export. You can export restock alert signups from Restock Alerts → Signups → Export CSV.
Related articles
- What counts toward your EZ Preorder plan limits: the rules behind the usage card and Current billing cycle numbers.
- How to find and manage preorder orders: the orders behind the Preorders metric.
- How to track restock signups and revenue: restock results by product.
- How to install EZ Preorder and enable the app embed: fixing a Disabled app embed status.
- How to set up restock alerts: adding the Notify Me block.
- EZ Preorder usage charges: the Usage page on the Scale plan.