How to add a custom note to preorder products
EZ Preorder & Back In Stock lets you show a custom note with the preorder button, such as "Ships in early March" or a link to your preorder policy. You write the note on the product's edit page in the Custom Note card. The note shows above the preorder button whenever that variant is on preorder, can be different for each variant and each store language, and accepts simple HTML.
Available on: All plans (Free, Core, Growth, Professional and Scale).
Where to find it: EZ PreOrder → Preorders → Edit on a product → Custom Note.
Steps
- In EZ PreOrder, open Preorders and click Edit on the product.
- In the Variants list on the left, click the variant you want the note on. To give every variant the same note, tick Apply settings for all variants instead.
- In the Custom Note card, the first tab is your store's default language. Type the note in the text box.
- Click Save in the save bar.
- For each other language, click its tab, type the note in that language, and click Save before you switch to another tab.
Save after each language. The text box keeps what you typed when you switch tabs without saving, and saving then stores it under the tab you are on. If you type English, click the French tab and then save, the English text is saved as the French note and the English edit is lost.
Where the custom note appears
The custom note shows only while the preorder button is showing for the selected variant. When the shopper switches to a variant that is not on preorder, the note goes away with the button.
| Place | Custom note |
|---|---|
| Product page | Above the preorder button, and above the deposit options if partial payments are on. |
| Quick add popups on collection pages | Above the preorder button. |
| Your theme's featured product sections | Above the preorder button. |
| Preorder Featured Product block | Under the variant buttons. See How to use the featured preorder section. |
| Product card buttons on collection pages | Not shown. |
| Custom preorder page | The English note of the product's first variant, shown as plain text. See How to set up the custom preorder page. |
| Cart, checkout, order and emails | Not shown. The order carries the line item property type: preorder, not the note. |
How custom note translations work
The Custom Note card has one tab for each language published in your Shopify store, with your default language first. Each tab holds its own note for the selected variant. Shoppers see the note for the language they are browsing your store in.
When a variant has no note saved for the shopper's language, EZ Preorder shows the variant's English note instead. The fallback is always English, not your store's default language. So:
- If your store's default language is English, a language you have not translated shows your English note.
- If your store's default language is not English, a language you have not translated shows no note unless you also saved an English note.
- If you saved an empty note on a language tab, shoppers in that language see no note. The English note is not used for a language that has an empty note saved.
The Preorder Featured Product block also falls back to the English note.
How to format a custom note with HTML
The custom note is inserted into the page as HTML, as the field label says. Use HTML for anything beyond plain text:
| You want | Type |
|---|---|
| A line break | Ships in March.<br>Charged at checkout. |
| Bold text | <strong>Ships in March</strong> |
| A link | <a href="/pages/preorder-policy">Preorder policy</a> |
| Colored text | <span style="color:#b00020">Limited first batch</span> |
Pressing Enter in the text box does not create a line break on your store; use <br>. The note sits in a paragraph that your theme styles like other body text. The custom preorder page shows the note as plain text, so HTML tags appear there as typed.
Custom notes for each variant
Each variant has its own custom note. A note you save with a variant selected applies only to that variant.
Ticking Apply settings for all variants before you save copies the note on the current language tab to every variant of the product. It also copies the preorder rule and the country settings shown on the page to every variant, so check those before saving.
To set the same note on every product at once, use Bulk Settings on the preorder list. See How to bulk edit preorder settings.
Troubleshooting
The note shows in the wrong language, or a translation replaced my English note. The text box was not saved before switching language tabs. Open each language tab, correct its note, and click Save before moving to the next tab.
The note does not show on the product page. Check that the selected variant is actually on preorder; the note only shows with the preorder button. Then check that a note is saved for that variant and for the language you are viewing, or that an English note exists. If the preorder button itself is missing, see The preorder button is not showing.
The note disappeared in one language. An empty note was saved on that language's tab, which turns off the English fallback for that language. Open the tab, type the note, and click Save.
My line breaks are missing. The store ignores line breaks typed in the text box. Use <br> where you want a new line.
HTML tags show as text on the custom preorder page. The custom preorder page shows the note as plain text. Keep notes for products on that page free of HTML, or accept the tags there.
Saving the note turned a disabled product back on. Saving any change on the product's edit page turns the product's preorder on. If you want it off, click Disable after saving.
Frequently asked questions
Is the custom note available on the Free plan?
Yes. The custom note is available on every plan, including Free, and so are its translations.
Where does the custom note show on the product page?
The custom note shows above the preorder button. If partial payments are on, the note sits above the deposit options, which sit above the button.
Does the custom note appear in the cart or on the order?
No. The custom note is shown on the storefront only. The cart line and the order carry the line item property type: preorder, not the note.
Can different variants have different notes?
Yes. Each variant has its own custom note in each language. Select the variant in the Variants list, write its note, and save.
What do shoppers see in a language I did not translate?
Shoppers browsing in a language with no saved note see the variant's English note. If there is no English note either, they see no note.
Can I include a link or bold text?
Yes. The custom note accepts HTML, so <a href="…"> links, <strong> bold text and <br> line breaks work on the product page.
Related articles
- How to set up your first preorder: the full setup, including the edit page.
- How to bulk edit preorder settings: set one note on every product.
- How to change and translate the preorder button text: the text on the button itself.
- How to use the featured preorder section: where the note shows in the featured block.
- How to set up the custom preorder page: how notes look on that page.
- Preorder rules: when a variant is on preorder and the note shows.