EZ Preorder & Back In Stock frequently asked questions
This page answers the questions merchants ask most about EZ Preorder & Back In Stock, the Shopify app for preorders, deposits and restock alerts. Every answer stands on its own and links to the full article. For definitions of terms, see the EZ Preorder glossary.
Available on: All plans.
About the app
What is EZ Preorder & Back In Stock?
EZ Preorder & Back In Stock is a Shopify app by Casual Ecommerce Apps that turns your add to cart button into a preorder button for out-of-stock or unreleased products, takes deposits, and emails shoppers when sold-out products are back in stock. See What is EZ Preorder & Back In Stock?.
What is the app called in my Shopify admin?
EZ Preorder & Back In Stock appears in your Shopify admin under Apps as EZ PreOrder. Its app embed in the theme editor is called Pre order theme extension.
What languages does EZ Preorder support?
The EZ Preorder admin is available in English, French, Spanish, German and Italian. On your storefront, the preorder button text and custom note can be translated into every language published in your store. See How to change and translate the preorder button text.
Pricing and plans
How much does EZ Preorder cost?
EZ Preorder has a Free plan and four paid plans: Core $10, Growth $20, Professional $30 and Scale $50, billed in USD by Shopify every 30 days. See What each EZ Preorder plan costs and includes.
What does the EZ Preorder Free plan include?
The Free plan includes the preorder button, all three preorder rules, custom notes, translations, confirmation emails and restock alerts, for your first 10 preorders or $400 in preorder revenue and your first 30 restock alert signups, over the lifetime of your store.
Is there a free trial of the paid plans?
No. EZ Preorder's paid plans have no free trial and start billing when you approve them in Shopify. The Free plan is the way to try the app.
What happens when I reach my plan limit?
On Free, Core, Growth and Professional, EZ Preorder switches off every product on your Preorder List when you reach the plan's preorder count or revenue amount, whichever comes first. Products stay off until you re-enable them after the next billing cycle or an upgrade. See What counts toward your EZ Preorder plan limits.
Do test orders count toward my plan limit?
Yes. A test order that contains a preorder variant is counted toward your plan's preorder limit like any other order.
Do canceled or refunded orders free up my plan limit?
No. EZ Preorder counts each preorder order when it is created and does not subtract it if the order is later canceled or refunded.
Which plan do I need for deposits?
Partial payments (deposits) need the Professional or Scale plan. So do preorder discounts, free gifts and the Direct to Checkout button.
Which plan do I need for scheduled preorders or collection page badges?
Scheduled start and end dates, preorder badges and buttons on collection pages, the Featured Pre-Order Section, the Custom Pre-Order Page and preorders for specific markets need the Growth plan or above.
How do I cancel my EZ Preorder plan?
Open Plan in EZ Preorder and select the Free plan, or uninstall the app. See How to change or cancel your EZ Preorder plan.
Setup and themes
How do I set up EZ Preorder?
Enable the Pre order theme extension app embed in your theme editor, add products on the Preorders page, and choose a preorder rule for each. See How to set up your first preorder.
Does EZ Preorder work with my theme?
EZ Preorder works with most Shopify themes and has presets for 358 themes, including Dawn and Shopify's other free themes. See What Shopify themes work with EZ Preorder.
Why is the preorder button not showing?
The most common causes are the app embed being off, the variant's stock not matching its preorder rule, the product being disabled, or a plan limit having switched products off. See The preorder button is not showing on my product page.
Can I edit EZ Preorder's code or add custom JavaScript?
No. Custom JavaScript for your theme can only be added by EZ Preorder support. Contact support if your theme needs it. See How to use the advanced theme settings in EZ Preorder.
How many products can I put on preorder?
Every plan lets you add products to the Preorder List; the app works best with up to about 600 products on the list at once. Plan limits count orders and revenue, not products.
Preorder behaviour
What is the difference between the Always, Sold out and Specific inventory level rules?
Always shows the preorder button whatever the stock. Sold out shows it only when inventory is 0 or less. Specific inventory level sells a set number of preorder units and shows the button while inventory is above 0. See What the preorder rules do.
Can different variants have different preorder settings?
Yes. EZ Preorder sets the rule, status and custom note per variant, so one size can be on preorder while another sells normally.
How do I find preorder orders in Shopify?
EZ Preorder tags every order that contains a preorder with preorder. In Shopify admin, filter Orders by that tag. Preorder items also carry the line item property type: preorder. See How to find and manage preorder orders.
Does the preorder tag replace my other order tags?
Yes, today it can. When EZ Preorder tags an order, the order's tags are set to preorder, which replaces tags that another app or a Shopify Flow workflow added earlier. Add your own tags after the order is created, or contact support if this affects your workflow.
Can I schedule preorders to start and end automatically?
Yes, on the Growth plan and above. Set a start and end date on the product's Edit page. See How to schedule preorders with start and end dates.
Can I offer preorders only in some countries?
Yes, on the Growth plan and above. Choose Specific countries under Visibility by market on the product's Edit page; shoppers elsewhere can see the variant as sold out. See How to offer preorders only in specific countries or markets.
Can I show preorder buttons on collection pages?
Yes, on the Growth plan and above, along with preorder badges on product images. See How to show the preorder button on collection pages and featured product sections.
Will my product keep selling after I turn off its preorder?
It can. Disabling or removing a preorder in EZ Preorder does not turn off Shopify's Continue selling when out of stock for its variants, so turn it off yourself. See Why a product still sells after its preorder is turned off or ends.
Does EZ Preorder work with Shopify POS?
No. EZ Preorder adds the preorder button to your Online Store only. An order placed elsewhere is still tagged preorder if the variant matched its rule.
Payments, discounts and gifts
How do deposits work in EZ Preorder?
On the Professional and Scale plans, shoppers pay a percentage or fixed deposit at checkout, and EZ Preorder charges the remaining balance to the same payment method on a date you choose. See How to take deposits and partial payments on preorders.
Which payment providers work with deposits?
Deposits work with Shopify Payments and PayPal Express. Other payment providers cannot store the payment method needed to charge the balance later.
What happens if the remaining balance charge fails?
EZ Preorder tries the charge once. If it fails, the order stays Partially paid in Shopify and you collect the balance from the order yourself. See How remaining balances are charged on preorder deposits.
Can I give a discount on preorders?
Yes, on the Professional and Scale plans. EZ Preorder applies a percentage or fixed discount to every preorder item as a Shopify automatic discount named EZ PreOrder Discount. See How to give a discount on preorder products.
Can I give a free gift with a preorder?
Yes, on the Professional and Scale plans, using the EZ PreOrder - Free Gifts theme block on your product page. See How to give a free gift with preorder products.
Emails
Does EZ Preorder email customers about their preorder?
Yes. The preorder confirmation email, off by default, tells customers their order contains a preorder; the shipment update email tells buyers of a product that its ship date has changed. Both are on every plan. See How to send preorder confirmation emails to customers.
What address do EZ Preorder emails come from?
EZ Preorder's customer emails are sent from alerts@ezpreorder.com. You set the sender name and the Reply-to address in each email's editor, so customer replies come to you.
Restock alerts
What are restock alerts?
Restock alerts, also called back in stock alerts, let shoppers click Notify Me on a sold-out product and get an email when it is back in stock. They are on every plan. See What are restock alerts and how do they work?.
When are restock alerts sent?
EZ Preorder emails every waiting signup for a variant when Shopify reports that variant's available inventory going above 0 at a location. Each signup gets one email. See When are restock alerts sent?.
Why is the Notify Me button not showing?
The Notify Me button shows only when the product is on your restock list, the EZ PreOrder - Notify Me block is on its product template, Track quantity is on, Continue selling when out of stock is off, the variant is at 0 or less, and you are under your plan's signup limit. See The Notify Me button is not showing.
Do restock alert limits count signups or emails?
On Free, Core, Growth and Professional, the limit counts signups. On Scale, signups are unlimited and the first 3,000 alert emails each billing cycle are included, then $0.01 each.
Can I export restock signups?
Yes. The Signups tab on the Restock Alerts page has Export CSV. See How to track restock signups and revenue.
AI, support and data
Can Shopify Sidekick work with EZ Preorder?
Yes. Shopify Sidekick can read your EZ Preorder products, settings, restock totals and results, and prepare some setting changes for you to save. See How to use EZ Preorder with Shopify Sidekick.
How do I contact EZ Preorder support?
Open Support in the app to chat with Ada, the AI assistant, or click Send a message to reach the team, who usually reply within a few hours. See How to get help and contact EZ Preorder support.
What happens to my data if I uninstall EZ Preorder?
Uninstalling empties your Preorder List and deletes your restock signups. It does not change Continue selling when out of stock on your products. See What data EZ Preorder stores and how it handles privacy requests.
Frequently asked questions
Where can I find a question that is not on this page?
Search the EZ Preorder help center or ask Ada from the Support page in the app.
Related articles
- What is EZ Preorder & Back In Stock?: the app and its features.
- EZ Preorder glossary: what each term means.
- What each EZ Preorder plan costs and includes: prices and limits.
- How to set up your first preorder: get started.
- What are restock alerts and how do they work?: back in stock emails.
- The preorder button is not showing on my product page: the most common fix.